Taking bookings
Let customers book appointments on WhatsApp.
With Sellly, customers choose a service, who they’d like and a time that’s actually free, right in your WhatsApp chat. A deposit can hold the slot, a reminder goes out before, and you see the day on one screen.
Hi, I’d like to book a haircut for tomorrow.
Sellly started the booking journey
Haircut · ₹500
Anita
Tomorrow, Thu 1 Oct
5:30 pm
Confirm · pay ₹100
How it works
- A customer asks for a timeOn WhatsApp, or from a booking link on your profile, a poster or a post.
- They pick a service and a personYour services with their prices and durations, and a choice of who serves them if you offer one, or anyone free.
- They see only free timesSellly works out the free times from your hours, your team and the bookings you already have. A taken slot is never offered.
- They confirm, with a deposit if you askThe slot is held while they pay. You confirm the deposit, and the booking is confirmed.
- You see the dayToday’s appointments, what’s coming up, and anything waiting for you. Confirm each booking yourself, or let free times confirm on their own.
- A reminder, then a rebookingA WhatsApp reminder goes out before the appointment. Afterwards, booking the same again is one tap.
What’s included
- Service
- Person
- Free time
- Deposit
Every journey is in the one plan, and you can switch on another whenever your business needs it.
- Services with a duration and a price
- Only free times offered, by person
- Deposits to hold a slot
- Reminders before the appointment
- Customers can move their own booking
Who uses it
- Salons and grooming
- Haircuts, colour and facials, with a choice of stylist.
- Spa, wellness and therapy
- Sessions of different lengths, with a deposit to hold the time.
- Fitness and classes
- Classes and workshops with a set number of seats, and memberships.
- Tutors and coaching
- Lessons booked into your free hours, with reminders before each one.
- Consultants and professionals
- Consultations booked, and questions taken first if you prefer.
Questions about appointment booking
Can customers choose who they see?
Yes, if you offer a choice. They can also pick anyone free, and Sellly gives the booking to someone who is.
Can I take a deposit?
Yes. Set a deposit, and the slot is held while the customer pays. If they don’t pay in time, the slot is released for someone else.
Do customers get a reminder?
Yes, on WhatsApp, a set number of hours before the appointment. If they move the booking, the reminder moves with it.
Can I run classes with several seats?
Yes. A class or workshop has a number of seats, and Sellly stops taking bookings when it’s full.
See it with your own products.
Pick your kind of business, and Sellly sets up the journey. Try every step in a preview before customers see anything. Free while you set up.