Deleting your data

Updated: 28 September 2026

If you have a Sellly account

• Your account: log in, open Your account, then Delete your account. You're logged out everywhere and removed from every business at once. Your name, email and mobile number are held apart, unused, for the 180 days Indian law requires (IT Rules 2021), then erased. Download your data on the same page gives you a copy first.
• A whole business (owners): open Store details, use Download everything if you want a copy, then Delete this store. WhatsApp disconnects at once. Everything is kept for 30 days in case you change your mind, then deleted; encrypted backups are gone 35 days after that. Billing records are kept 8 years for tax.
• Your WhatsApp connection: WhatsApp, then Disconnect. Sellly stops receiving the number's messages and forgets its access token.

If you signed in with "Connect with Facebook" to connect WhatsApp and want Sellly removed from your Facebook account too, open Facebook's Settings and privacy, then Business integrations, and remove Sellly. Removing it there stops the connection; delete the store here to delete its data.

If you ordered from a store that uses Sellly

The store decides what happens to your details, so ask the store: its privacy page (the "Privacy" link at the foot of its store page, also sent in its first WhatsApp message to you) says who to contact. The store can download everything it holds about you, or erase your details, from its dashboard. Orders stay in its accounts without your name, number or address.

If the store doesn't answer, write to our Grievance Officer: write to [email protected] (the Grievance Officer's name is published here before public sign-ups open). We pass your request to the store within 3 working days and follow it up.

What stays

Messages already delivered through WhatsApp also sit on your phone and with Meta, under Meta's own terms. Records the law requires us to keep (billing records for tax, records of a store taken down for breaking the law) are kept apart for as long as required and used for nothing else.