Help

Sign up, say what your business does, and add what you sell: products, services, plans or listings. Try it yourself in the preview, connect your WhatsApp number, then go live. It’s free until you go live, and your 14 free days start then.

They message your WhatsApp number and get your menu. A shop’s customers pick from your catalogue, add to a cart, choose delivery or pickup and pay. A salon’s customers pick a service, a day and a time. A tailor’s describe the job and send photos, and you send a price. Nobody downloads an app.

Open Products, change the price or switch a size off, and save. WhatsApp shows the change within minutes. You can also import a spreadsheet. From your phone, send “sold out” and the product name to your store’s number.

Services lists what customers can book, with the price and how long each takes. Availability has your working hours, days off, who works, and how much notice you need.

You need a phone number for your store that can receive a call or an SMS. Sellly connects it to WhatsApp’s Business Platform for you. Until you can connect it yourself through Facebook, a number on Sellly can’t stay in the WhatsApp Business app at the same time: use a new number, or move your current one over.

Go to Settings, then WhatsApp. Say whether customers already message the number in the WhatsApp Business app. Meta then asks you to log in to Facebook and pick or create a business; for a number in the app you confirm on your phone, for a new one Meta sends a code. It takes about ten minutes. If it doesn’t work, tap “Ask us to help” on the same page and we’ll do it with you.

WhatsApp lets a business write freely only within 24 hours of the customer’s last message. After that, only messages WhatsApp has approved can go out, and those need a payment method on your WhatsApp account once you pass 1,000 messages a month. Open the order or booking: each message shows whether it was sent, the reason if it wasn’t, and a button to send it again.

Most small stores pay WhatsApp nothing: about 90 orders a month are free. After that, WhatsApp’s owner, Meta, charges about ₹1.49 an order to a card you add in Meta. That’s between you and Meta: Sellly never sees your card and adds nothing to it. Without a card, Meta stops delivering replies once you pass the free orders. You add the card in Meta, on your WhatsApp account: the WhatsApp page has a button that takes you there.

Customers’ messages stop reaching your store and nothing is sent to them. Home shows a warning with what went wrong. Reconnect from Settings, then WhatsApp. Orders and bookings you already have stay exactly as they were.

They land on Home and in your main list (Orders, Appointments, Requests, Subscriptions or Leads). Add your number in Alerts and each one also comes to your WhatsApp with buttons to accept it or confirm the payment. Send “help” from that number to see every command.

Tap Pause orders on Home. Customers who message are told you aren’t taking orders right now. Tap Start taking orders when you’re ready.

Customers pay you directly: by UPI (a page with a QR code and the amount filled in), bank transfer, or cash. You confirm each payment when the money arrives. Sellly never holds your money and takes no share of it.

Their word isn’t the money. Check your UPI app or bank for the amount, with the order number in the note, then tap Payment received on the order (or Received on the WhatsApp alert). Until you do, it shows “To verify”, so nothing is sent out unpaid by mistake.

Sellly doesn’t move money, so refund from your UPI app or bank as you normally would. Then open the order or booking and tap Mark as refunded, so your records match. Owners and managers can do this.

Settings, then Delivery and pickup. Each delivery zone has its own fee, a free-delivery amount and a minimum order.

Yes. They send “my bookings” and can change the time or cancel, up to the number of hours before that you choose in Availability (3 by default). A paid deposit is marked for refund, and you’re told on WhatsApp.

Settings, then Team, then invite them by email. Managers run the store but can’t change payment details or the WhatsApp number. Staff handle orders and customers and can mark items sold out.

On the login page, tap “Forgot your password?” and enter your email. The link works for an hour. If the email doesn’t arrive, check spam, then write to us.

One plan: ₹349 a month per store, everything included. Free while you set up, then 14 days free once you go live. WhatsApp’s own message charges go to Meta directly.

Razorpay tries again over the next few days and your store keeps taking orders meanwhile. Plan and billing shows what happened.

Stop your plan from Plan and billing. Your store takes orders until the end of the month you’ve paid for, then stops taking new WhatsApp orders. Nothing is deleted: you can export everything, come back any time, or delete your account for good.