Cancellation and refunds

Subscriptions

A subscription is billed monthly, in advance, through Razorpay (UPI AutoPay, cards or net banking). The price shown on the pricing page is the full amount charged, including GST.

Cancelling

You can stop your subscription at any time from Plan & billing. No further payments are taken, and your store keeps taking orders until the end of the month you have already paid for. After that, it stops taking new WhatsApp orders until you subscribe again; nothing is deleted.

Refunds

Payments for a month that has started are not refunded. If you were charged by mistake (for example twice, or after you stopped your plan), we refund the full amount to the original payment method within 5 to 7 working days.

Delivery of the service

Sellly is an online service. A subscription starts as soon as the payment is confirmed; nothing is shipped.

Contact

Email [email protected]. We reply within one working day.